Call us for more information 844-444-5399 847-378-4056 803-814-2493

FAQs

For inquiries or referrals, call us at 844-444-5399 or 803-814-2493.

Frequently Asked Questions

Is your care team qualified?

Definitely. Our care team includes registered nurses, licensed practical nurses, certified nursing assistants and home aides who have undergone extensive training and passed the necessary state and federal requirements for providing services in the industry.

How do you ensure that I will be given a caregiver who understands my needs?

We will be gathering information about your needs or preferences from the time you inquire about our services. Further discussions will also be done to evaluate your situation and find the right caregiver who matches your needs or preferences.

How much will I be paying for your services?

The cost will depend on your care needs. One of our staff will discuss the cost once we have completely evaluated your condition. We accept most major insurance policies which can help shoulder the costs for our care services.

How do I get started with your services?

Please contact us at 844-444-5399. One of our staff will help you in getting started.

What services do you provide?

New Bridge Homecare Services provide numerous care services for you and your loved ones. Please click on our services tab to see our list.

Why should I choose New Bridge Homecare Services?

  • At New Bridge Homecare Services, we will respond immediately to your home care needs.
  • Our Staffs are available 24 hours a day, 7 days a week, 365 days a year.
  • Our employees at New Bridge Homecare Services are insured and bonded for your peace of mind.
  • New Bridge Homecare Services caregivers are directly employed by our independent company. We do not hire contract staffs.
  • Our employees undergo SLED criminal background checks and 10 years DMV verification record.
  • We only employ staffs with a Clean Drug Record”. We perform our drug testing through a certified agency
  • New Bridge Homecare Services staffs will always wear an identification badge when they knock on your door.
  • Our Nursing supervisors will check on our staffs periodically to ensure that they in compliance and that you are happy with our services.
  • One of our senior staffs will accompany your care giver at the start of care and visit you periodically to see how you are doing. We value your relationship.

What is home care and how does it differ from home healthcare?

Home care refers to any type of care (medical or non-medical) that is provided for the client in their home. While home care can be used to describe both medical and non-medical care, typically “home care” refers to non-medical care such as companionship/homemaking services and personal care services, while “home healthcare” refers to the provision of skilled nursing care and other care such as speech, physical or occupational therapy. New Bridge Homecare Services provides both Non-Medical as well as Skilled Nursing Services.

Do you provide services to those in nursing homes or assisted living communities?

Yes. New Bridge Homecare Services can provide companionship or personal care to residents at assisted living communities and nursing homes who may desire additional attention or personalized care.

What if my care giver is sick or on vacation?

Our company employs a team of caregivers so that your care service will not be interrupted if someone gets sick or goes on vacation. If your Caregiver is unavailable, the Client Care Coordinator will arrange another caregiver and will contact you in advance of the change. The Client Care Coordinator will also introduce the interim caregiver to you and review your Plan of Care with the interim caregiver prior to service. Our goal is to ensure that services are provided as expected. Your safety and security are a top priority.

Will I be able to pick my Caregiver of choice?

Yes. We encourage you to choose out of our several trained and competent caregivers. We also encourage you to complete our “Client Satisfaction Questionnaire to let us know how we are doing.

Where is your office located?

New Bridge Homecare Services office is located in Columbia. Our office address is: 7340 Parklane Road, Suite 202-B, Columbia, South Carolina 29223

What counties and area do you service?

We service Columbia and the surrounding areas. Our coverage areas include Richland County, Kershaw County, Lee County, Columbia, West Columbia, Irmo, Ballentine, Prosperity, Lexington, Fairfield, Sumter, etc.

Do I pay your Caregivers directly? How do I pay?

No.
You will never have to pay our staffs directly under any circumstance. Our staffs will never ask you for any kind of money.

Insured Clients:
Some insurance covers some in home services. We will assist you to find out what your insurance will cover and what you will pay out of pocket.

Medicaid/ Long Term Care clients:
We will verify your Medicaid eligibility before providing services and seek reimbursement through Medicaid.

No Insurance/ Private Pay:
We will agree with you on payment terms before services are provided. We will work with you to make the process easy.

Do you guarantee the privacy of my information?

Yes. New Bridge Homecare Services abides by all Federal and State HIPPA guidelines regarding client privacy. Our company will sign a privacy and confidential agreement with you before we commence service. Your personal information is kept in a lock area accessible only by senior personnel’s. New Bridge Homecare Services does not sell our client information to any third party

How do I start service with your company?

Call us at 844-444-5399 or 803-814-2493. Your care can start within 24 hours or on the same day. We are available 24/7 a day and 365 days a year.

Contact Information

Service Areas Covered: We serve Columbia, West Columbia, Irmo, Peak, Ballentine, Prosperity, Lexington, Richland County, Fairfield County, Kershaw County and Sumter.

  • 7340 Parklane Road, Suite 202-B Columbia, South Carolina 29223
  • Phone: 844-444-5399            847-378-4056            803-814-2493
  • Fax: 803-814-2325 Email: newbridgehomecare@yahoo.com
Valid XHTML 1.0 Transitional
Valid CSS!
error: Content is protected !!